McKenzie Homes are the leading Estate Agents and residential block management company in Upton Park, dedicated to setting very high standards of customer service and financial control on behalf of resident management companies, right to manage companies, developers and investors.

Our strength lies in the personal service we offer combined with clear and direct communication. We’ve listened to our clients and developed property management services that accommodate specific needs - delivering tailored solutions that will allow our team to manage your block in the most effective way possible.

At McKenzie Homes we offer a hands-on, comprehensive service that gives you the freedom to enjoy the benefits of your property investment. We are committed to the very best practice in all areas of block management and we never forget that we are managing people's homes not just a building.

Regardless of whether your property is a small block of flats or development of over 100 flats, we believe that efficient and effective block management is a straight forward business that focuses on getting the tasks done properly, in a timely manner and at the right price.

We are members of ARLA Propertymark which means we meet higher industry standards than the law demands. Our experts undertake regular training to ensure they are up to date with best practice and complex legislative changes so they can offer you the best advice. We are also backed by a Client Money Protection scheme which guarantees your money is protected.

Office Address: 393 Green Street, Upton Park, London, E13 9AU

Registered office: 27 Old Gloucester Street, Holborn, London, WC1N 3AX

Company Reg No. 8521102

IN-HOUSE COMPLAINTS PROCEDURE

We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.

If you have a complaint, please put it in writing, including as much detail as possible. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to the Property Ombudsman to consider without our final viewpoint on the matter).

What will happen next?

• We will send you a letter acknowledging receipt of you complaint within three working days of receiving it, enclosing a copy of this procedure.
• We will then investigate your complaint. This will normally be dealt with by the office manager who will review your file and speak to the member of staff who dealt with you. A formal written outcome of our investigation will be sent to you within 15 working days of sending the acknowledgement letter.
• If, at this stage, you are still not satisfied, you should contact us again and we will arrange for a separate review to take place by a senior member of staff.
• We will write to you within 15 working days of receiving your request for a review, confirming our final viewpoint on the matter.

If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:

Please note the following:

You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case.

The Property Ombudsman requires that all complaints are addressed through this in-house complaints procedure, before being submitted for an independent review.

Client Money Protection - certificate